Data Deletion Instructions

Last updated: 20 October 2026

You can delete a connected number, your contacts and groups, or your whole IGNIPOST Chat account at any time. If a business messaged you through IGNIPOST Chat, you can also ask for your data to be deleted. This page explains each option and how long it takes.

Delete a connected number (device)

1. Sign in to IGNIPOST Chat.
2. Open the list of connected numbers (devices).
3. Choose the number.
4. Delete it and confirm.

This closes the WhatsApp session and deletes the session data that kept the number linked. Campaigns, chatbots and flows that used the number stop. Chats stay on your phone, because they belong to your WhatsApp account. Messages that were already delivered cannot be recalled.

You can also log out IGNIPOST Chat from your phone at any time: in WhatsApp, open Settings (on Android, the three-dot menu), tap Linked devices, choose the IGNIPOST Chat session and tap Log out. To remove the stored data as well, delete the device in IGNIPOST Chat afterwards.

Delete contacts and groups

1. Open Contacts in IGNIPOST Chat.
2. Choose the contacts or the contact group you want to remove.
3. Delete them and confirm.

Deleting a group removes the group and the contacts in it from IGNIPOST Chat. If a contact opted out, consider keeping the opt-out record so you do not import and message that person again by mistake.

Delete your whole workspace and account

1. Sign in to IGNIPOST Chat.
2. Open Settings.
3. Choose the option to delete your account.
4. Confirm the deletion.

This deletes your account data, your connected WhatsApp sessions, your contacts and groups, your templates and media, your chats and activity logs, your AI knowledge and your API keys. If you own a team workspace, tell your team first, because they will lose access to it. Download anything you want to keep before you start.

If you have a paid plan, cancel it on the billing page as well. See our Refund and Billing Policy.

When the data is gone

• We erase deleted account data within 30 days.
• Backups roll off within 35 days.
• We keep invoices for as long as tax and accounting law requires. They contain billing details only, not your contacts or messages.
• Security logs are kept for up to 90 days and then removed.

If a business messaged you through IGNIPOST Chat

Businesses use IGNIPOST Chat to send and answer WhatsApp messages from their own numbers. If one of them messaged you, the business controls your data and we process it for them.

To stop the messages, reply with the stop word the business gives you, or ask it to stop. You can also block the number in WhatsApp. To have your data deleted, you have two options:

1. Ask the business. Contact the business that messaged you and ask it to delete your number, your contact details and your conversation. The business can delete them in IGNIPOST Chat.
2. Ask us. Email [email protected] with the details we need to find your data:
   • the name of the business, or the WhatsApp number that messaged you;
   • your own phone number;
   • the approximate date of the messages.

We will tell the business about your request, help it act on it, and confirm to you by email when it is done. We may ask you to confirm that the phone number is yours.

Questions

For any question about deletion, email [email protected]. You can read more about how we handle data in our Privacy Policy.